What's The Scoop On Shipping?
What's the Scoop on Shipping?
Whether you're ordering frozen cookie dough for a school fundraiser or a bag of whole bean coffee for your morning ritual, understanding how your products travel from your supplier to your doorstep makes the whole process smoother, and sets the right expectations before your order arrives.
Not all goods ship the same way. Some products need refrigerated trucks. Some arrive via courier. Others are delivered personally by the farmer who grew them. Here's a product-by-product breakdown of what to expect.
Meet the Products & How They're Packaged
Frozen Cookie Dough & Muffin Dough
Packaged in cases of 6 units, one flavour per case. Cases are delivered on shrink-wrapped pallets via refrigerated truck to a commercial address.
Packaged in boxes of mixed individual items. Boxes are delivered via courier to a commercial or residential address.
Packaged in boxes containing pre-packaged bundles of chocolate bars. Boxes are delivered via courier to a commercial or residential address.
Farm to School Veggie Bundles
Packaged as bins of pre-portioned veggies, one type per bin. Potatoes arrive in paper bags; beets and carrots in plastic bags. Bins are delivered by the farmer on pallets via truck to a commercial address. Note: bundle assembly is required after delivery.
Packaged as boxes of individual turkey products. Boxes are delivered by the farmer on pallets via truck to a commercial address.
Packaged in boxes of mixed individual bags. Boxes are delivered via courier to a residential or commercial address.
Packaged in boxes of mixed individual bags. Boxes are delivered via courier to a residential or commercial address.
Packaged in boxes of mixed individual bags. Boxes are delivered via courier to a residential or commercial address.
Commercial vs. Residential: Why Your Delivery Address Matters
Several products are delivered on pallets — that means a truck, a pallet jack, and usually a loading dock or forklift. These deliveries cannot be made to a typical home address. If your group is ordering any of the following, you'll need to arrange a commercial receiving location:
- Frozen Cookie Dough
- Frozen Muffin Dough
- Farm to School Veggie Bundles
- Winter's Turkeys
The good news? Courier-delivered products (Rocky Mountain Soap, Beef Jerky, Premium Loose Leaf Tea, and Whole Bean Coffee) can be shipped to either a commercial or residential address, giving your group a lot more flexibility.
A Note on Veggie Bundles
The Farm to School Veggie Bundles have one extra step worth flagging. They arrive as bins of pre-portioned produce and don't come pre-assembled into individual family bundles — that part happens on your end after delivery. It's a small but important detail to plan for, especially with a large group order. Recruit some volunteers and make it a community event!
The Big Takeaway
Before placing your next order, ask yourself two questions:
- Where can this be delivered?
- Is any assembly needed?
For pallet deliveries, coordinate with a school, office, or community space that has the room and equipment to receive them. For courier orders, you've got flexibility; just make sure someone's around for the drop-off.
A little planning up front means your frozen dough stays frozen, your turkeys arrive on time, and your coffee is ready to brew.
Happy ordering!
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